HORSE ISLE - Online Multiplayer Horse Game

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VIEWING SUPPORT FORUM THREAD: Failed to Connect to Server

REPLY: (by Borealis) Dec 25 2018 9:49am
For about 24 hours, I've not been able to connect to Dun. I tried a different server (Pinto) and it worked just fine, but Dun keeps saying server error. Is it down, it's been down for me since yesterday afternoon.

REPLY: (by TwinklingBat) Dec 25 2018 11:24am
And I am unable to connect to Grey, since yesterday as well. :/

REPLY: (by Cake) Dec 25 2018 11:31am
Unable to connect to Chestnut server as of 2:31 pm EST

REPLY: (by Unforgotten) Dec 25 2018 1:42pm
I would like to add something that could purely be coincidental and maybe unrelated, but not out of the question.
Yesterday I bought a PO on pinto and this morning I had a fraud charge on my credit card; someone stole my credit card info. Since this occurred right after I feel as though someone could have possibly hacked the server. I also never use this card and have a secure computer so I don't think it's my computer's fault. But I think something is definitely going on with the servers.

REPLY: (by DesertPaint) Dec 25 2018 9:37pm
@Unforgotten. We have no billing information, we also have blocks in place to prevent hacking, however if by chance someone did manage to do so they have zero access to billing info since we don't have that.

Only PayPal has that. We just get the money and what it's to be applied to/for.

Sometimes with updates you need to clear your cache. To do that it's Ctrl + Shift + Del for most browsers. Then close the browser. Then re-load it and see if you can then get on.

Not all players had a problem, so it's not strictly the game.

If you still have problems, try a different browser. Google Chrome is currently working best but if not try Edge or Firefox (currently a bit glitchy but sometimes it works.)

Make sure you have the latest Adobe Flash Player download/update. If that doesn't work then try an older version and see if that will work...

This seems to be a browser vs Adobe Flash issue. Though it might also be occasional network interference if it's sporadic, (which we have no control over.)

REPLY: (by Kip) Dec 26 2018 2:46pm
Hi, just wanted to add that Black Server is being affected too. I haven't been able to log on the last 24 hours.

REPLY: (by DesertPaint) Dec 26 2018 3:50pm
Yep, passed Black server issue onto Miranda. I was able to log onto it yesterday but not today...

The other servers seem to be working for me though.

And as I type this, Miranda has Black server back up! Yay! :)

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