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SUPPORT (12 topics) | BUGS (15 topics) | GENERAL (27 topics) | HORSES (8 topics) | GAME (90 topics) |
Please at least once a month log onto the game via the website so the master account refreshes. :) Miranda can restore the master account as long as the server account is still there, but not after that. The server accounts normally time out a day or two prior to a master account timing out except when you don't log onto the master... |
What is happening is that players skip the main website when logging in and log directly onto the server. So there accounts are still active on the server, but the master account isn't being touched so it eventually times out. After a bit then the server account will auto time out as well even if you are logging into it. The master account at this point should be there for 183 days after you last logged onto the website, and this seems to be working fine if players don't log onto the game at all. But, for those who skip the website and go directly to the server... The master account seems to be having a problem. Miranda is trying to track this down but it's difficult. So to be safe, log in though the main website at least once a month if possible. No later than 2 months. :) |
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